This series highlights unique and diverse career opportunities for healthcare professionals looking to transition away from traditional roles. Each post provides an overview of the job, qualifications required, and potential salary ranges, though these may vary by location and employer and information available on the actual job post. If this job isn’t a good fit for your credentials and background, then please click here to view all Job Spotlights.

Not Every Pharmacy Technician Wants to Work Behind the Counter

If you’re a pharmacy technician, chances are you’re great at handling fast-paced environments, managing medications, provided excellent customer service, and supporting patient care. But maybe you’re ready for something more—something that goes beyond filling prescriptions and working in retail or hospital settings. However, you’ve looked around before, and education sounds boring, and sales maybe gives you the ick.

If you’re looking for a role with more involvement, strategic problem-solving, and a chance to make a bigger impact, the Professional Services Consultant role at Omnicell could be the perfect fit. This job is all about partnering with healthcare facilities to optimize pharmacy automation and workflows, helping them achieve safer and smarter medication management. This position sounds like an intermediary type role, somewhere between sales and education, but maybe with a little bit of both.

It’s a role that allows you to use your expertise in a whole new way—one that’s challenging, collaborative, and incredibly rewarding.

What You’ll Do

As a Professional Services Consultant, you’ll spend most of your time directly with customers, helping them streamline their pharmacy operations through automation and improved workflows. This isn’t just a technical role—it’s a customer-facing position where you’ll act as an advisor and problem solver. Here’s what your day-to-day might look like:

• Leading discovery meetings to understand the customer’s current workflows and goals.

• Designing and implementing customized solutions that optimize medication management.

• Facilitating in-person or virtual meetings to present solutions and train staff on new systems.

• Resolving technical issues and ensuring projects are delivered on time and according to best practices.

• Mentoring junior team members and collaborating with cross-functional teams to achieve customer satisfaction.

This role combines technical expertise with customer interaction, making it perfect for someone who enjoys variety and thrives on solving complex problems.

Why This Role Stands Out

One of the most exciting aspects of this position is its focus on pharmacy automation—a cutting-edge field that’s transforming how healthcare facilities manage medications. You’ll be working with Omnicell’s innovative technology, which includes robotics, smart devices, and intelligent software.

This isn’t just a job; it’s a chance to be at the forefront of the Autonomous Pharmacy movement, helping facilities improve both clinical and business outcomes. You’ll play a key role in creating safer, more efficient systems that directly impact patient care.

What You’ll Need to Succeed

To thrive in this role, you’ll need:

• Experience in healthcare: A minimum of 2 years in a healthcare setting, with an associate degree or professional healthcare certification, or equivalent experience.

• Implementation expertise: At least 3 years of experience consulting on healthcare solution implementations.

• Communication skills: Comfort leading conversations with audiences at all levels and explaining technical issues clearly.

• Problem-solving ability: A solutions-oriented mindset and the ability to identify potential risks and develop mitigation strategies.

• Technical knowledge: Familiarity with cloud-based platforms, Microsoft Office applications, and (if applicable) sterile compounding certification.

Preferred candidates will also have a bachelor’s degree in healthcare, project management, business, or IT/IS, though it’s not required.

What to Expect

This is a remote role that requires extensive travel, with up to 100% of your time spent on-site with customers. If you love variety, meeting new people, and seeing firsthand the impact of your work, this role offers incredible opportunities.

In addition to travel, you’ll need to be comfortable with some physical demands, such as lifting and configuring equipment.

Why Omnicell?

Since 1992, Omnicell has been at the forefront of pharmacy care innovation. Their portfolio of robotics, smart devices, and expert services is helping healthcare facilities worldwide move closer to the vision of the Autonomous Pharmacy.

Omnicell is committed to fostering a diverse, inclusive workplace where employees can grow professionally while contributing to meaningful environmental and social initiatives.

If you’re ready to take the next step in your career and join a company that’s redefining pharmacy care, the Professional Services Consultant role might just be your perfect match.

A Few Extra Thoughts

If you read my post, 5 Non-Clinical Jobs for Medical Technicians That Pay More Than You Think, you may notice that a job like this isn’t mentioned there. That’s because I didn’t know it existed! I stumbled upon it by accident while helping a friend search for a new job. This experience reminded me how important it is not to pigeonhole your job search when looking for non-clinical roles.

Here’s what worked for me: I searched for “Pharmacy Technician” on LinkedIn and set the location filter to the entire country. As I scrolled through the list, I skipped over anything that seemed like a typical pharmacy role. That’s when I spotted an Omnicell position. Intrigued, I followed the link back to their website and ran another search for “Pharmacy Technician.”

To my surprise, I found several positions that stood out—this one included. What caught my attention was how this role wasn’t strictly sales or education but a unique blend of both. It felt like an exciting opportunity for someone looking to break out of the traditional pharmacy tech mold.

Disclaimer: This blog post is independently written and not affiliated with or endorsed by Omnicell. For the most accurate and up-to-date information, please refer to the official job posting.